Role Description

The Instructional Designer/ Trainer is responsible for the development, upkeep, and delivery of end-user training and support materials.

Responsibilities

• Development of instructor-led courses and ongoing support materials

• Development of eLearning or other self-paced course content

• Ensure internal reviews of learning content and course materials

• Ownership of the training data over the Build and Test phases of a project or engagement. Liaises with client technical resources to ensure courses address training environment technical infrastructure requirements and limitations (including LMS eLearning integration)

• Ensure that the development of all training documentation is aligned with the associated strategies and plans

• Adheres to defined standards for all course materials

• Follows quality assurance development process, thereby ensuring consistency in approach and content

• Gather, review, and validate learning requirements

• Identify learning objectives and user requirements

• Acquire source materials, organize content into meaningful learning chunks and create design documents (e.g. course outlines) within the content development process

• Create assigned end-user training documentation and ongoing support material, according to defined standards

• Work closely with designated project resources and their SMEs

• Design instruction that reflects an understanding of the diversity of learners and groups of learners.

• Develop, input and test appropriate training data in the training systems (where required)

• Manage technical links and interfaces between the content and learning system (i.e. LMS, intranet, internet)

• Follows the course change process

• Ensure training development timelines and deliverables are met

• Supports train-the-trainer workshops

• Coordinate and facilitate training for client training developers if required

• Proactively identify and address risk areas associated with the end-user training program

• Willing to travel

Skills and Qualifications

• Bachelor’s Degree in English Literature, Journalism, Business, Instructional System Design, Education or other similar disciplines, (or 5+ years instructional design and delivery experience)

• 3+ years of instructional systems design or adult education and training development experience

• 3+ years of experience delivering training to business users, specifically ERP system solutions

• Willing to travel

• Experience within a dedicated training/learning and development environment; able to apply modern adult learning principles and theories to the design of course content, instructor materials and student materials

• Aptitude for learning computer applications and enthusiasm for learning and for teaching others

• Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, style and grammar

• Able to organize information into hierarchies, flows, taxonomies or other structures to clearly convey information to learners

• Proven ability to consult with stakeholders to identify training development and delivery requirements

• Plan, prioritize, organize, and coordinate course development

• Experience developing learning documents and materials (e.g. storyboards, presentation materials, participant guides, job-aids)

• Advanced application software skills including Windows, PowerPoint, Word & Excel

• Experience with eLearning authoring tools such as Captivate or Articulate

• Able to work with a team of client trainers and SME to provide coaching and mentoring as required

• Able to deliver classroom and virtual learning, motivating learners through effective training methodologies both in group and individual classroom dynamics

• Strong verbal communication and presentation skills. Comfortable training in front of large audiences

• Strong facilitation and meeting skills

• Strong BA skills

• Determine the success of course content through aggregation and analysis of customer and student feedback

• Promotes change initiatives—positive, team player—open to change

• Demonstrates patience necessary to respond to end-user learning needs in a productive manner

• Proactive, dynamic, motivational, collaborative

• Experience with the manufacturing industry, an asset

• Experience with franchised businesses, call centers, trades, an asset

Compensation:

• Salary 55-75K + bonus;

• Medical and Dental benefits